Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Job Summary: Join our dynamic team as a Customer Service Representative, where you'll play a vital role in providing excellent customer experiences and supporting our agency's service goals. You'll identify opportunities to cross-sell and coordinate with sales specialists for follow-up, all while working independently several days a week in our multi-location agency.

Responsibilities:

Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.

Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.

Drive customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process.

Process changes to existing accounts and policies.

Serve as a liaison on behalf of the customer between the agency and various business partners.

Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.

Schedule appointments with existing or prospective customers for agency employees.

Qualifications:

Demonstrated customer service experience.

Effective communication skills.

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).

Solid knowledge and understanding of basic mathematical skills.

Self-motivated, responsible, and reliable.

Must have a Personal Lines Insurance License before starting and obtain a Life License within the first 6 months.

Benefits/Perks:

Competitive hourly pay rate plus commission and/or bonuses.

bilingual increased wage

2 plus office experience increased wage

Paid training.

Paid Time Off.

Reimbursement for licensing

Disability Insurance Offered

Dental offered

Paid Federal Holidays

early off Fridays

About Us: At American Family Insurance, we are dedicated to inspiring, protecting, and restoring dreams. We believe in working collaboratively with our customers to provide insurance they can count on. Join us in making a difference in our community!

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.