Job Description

Local Eclectic’s mission is to be the globally recognized platform for independent jewelry designers discovery. We started as a side project in 2013 and have turned into a high growth e-commerce startup. We’ve taken a counterintuitive approach to the business (social first, customer-focused, no shortcuts, no get rich quick), and have built an authentic relationship with our customers by pairing lust worthy products with an exceptional customer experience.

We're looking to add driven team members to our CUSTOMER EXPERIENCE team. This role will be responsible for afternoon, early evening and possible weekend coverage of any customer inquiries. 

Are you the type of person who goes above and beyond to help others? Are you passionate about independent artisan jewelers and have the ability to thrive in a fast-paced, high-expectations environment? If yes, we'd love to hear from you! 

RESPONSIBILITIES

• Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, phone, text, social)
• Support leadership in trend identification of customer problems 
• Support customers through all phases of the buying process (inquiry, purchase, delivery, returns)
• Proactively improve systems to increase customer satisfaction
• Develop robust knowledge of our product catalogue
• Be a positive, collaborative team player who supports other team members 
• Be prompt with responding to customers
• Empathic and self-directed problem solver

MINIMUM QUALIFICATIONS

• Excellent written and verbal communicator with strong interpersonal skills
• One to two years of customer service experience
• Excellent attention to detail
• Ability to quickly learn new technology systems
• Comfortable working at a fast pasted startup environment where change is frequent

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