Benefits:

Flexible schedule

Opportunity for advancement

Training & development

Title: Local Part-Time Customer Service & Social Media Associate (Remote with In-Person Duties)

Description:

We’re a growing, locally owned hardware and home improvement business seeking a reliable and tech-savvy Customer Service & Social Media Associate to support our online operations remotely with periodic in-person meetings and store-based tasks. This hybrid role is ideal for someone who enjoys balancing administrative customer service duties with light creative content work.

Key Responsibilities:

Handle customer service requests via Zendesk, email, and chat

Manually process and follow up on online orders requiring intervention

Answer and return customer phone calls professionally using RingCentral

Log interactions and updates accurately in our CRM and Order Management Systems

Assist with creating and scheduling social media content (photo/video posts, captions, basic engagement)

Capture content on-site and support minor in-store promotional initiatives

Attend occasional in-person meetings or training at our store location

Support miscellaneous customer experience and marketing tasks as needed

Requirements:

Strong experience with Zendesk or similar help desk platforms

Comfort with CRMs and Order Management Systems

Proficient in written and spoken English

Comfortable on the phone and able to speak with customers clearly and professionally

Familiarity with RingCentral or similar VOIP platforms

Basic familiarity with social media platforms (Instagram, Facebook, TikTok, etc.)

Must be local to our area and able to attend meetings or store visits as needed

Reliable internet access and a quiet home workspace

Preferred Qualifications:

Experience with basic content creation or social media management

Background in retail, e-commerce, or customer service

Photography, Canva, or light video editing experience a plus

Comfortable representing our brand’s tone in customer and public interactions

Work Schedule:

Part-time, starting at 20 hours per week with growth potential up to 40 hours per week

Must be available Monday mornings (EST). Preferred hours AM throughout the week.

Flexible remote hours, but occasional in-store content creation and meetings are required

To Apply:

Please submit:

A short note about your customer service and/or content creation experience

Your weekly availability and location

Social media platforms you’re comfortable using

Whether you’re available for in-store meetings and content work

We're looking for someone dependable, creative, and flexible to help support our continued growth—apply now and be part of our local team!

Flexible work from home options available.