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Client Retention Specialist

Local Splash

Client Retention Specialist

Fountain Valley, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Possibly The Coolest Job Ever...

    Local Splash is an online marketing company based in Fountain Valley, CA that was founded in 2004. Our goal is to help small to medium sized businesses leverage our services to grow their business. We truly believe we are changing the world (check out our website!) and we are looking for individuals motivated to drive that change!

    About us:

    • This is a 100% remote opportunity (unless you consider the distance between your bed and desk a commute!)
    • Compensation is DOE ranging from $18/hr ~ $25/hr.
    • This is a full-time position - 40hrs/week - No weekends!
    • The work is fun, challenging and dynamic. You will be working directly with our COO!
    • We are a family. We support each other and work collaboratively to achieve success.
    • This is a career where you can grow, not just a stepping stone along the path.
    • Everyone has a voice here. Your opinions and contributions make a difference.
    • Requirement: Self-motivated to be better than the day before.

    Does this sound like you:

    • You enjoy getting things done, checking off lists and finishing tasks efficiently. Finishing your “to-do list” brings joy to your life.
    • You have a passion for helping people. You actually have urges to reach out to clients who may need assistance with our services. You put the client first.
    • You have a strong student mentality. Learning new skills excites you and you grasp concepts quickly.
    • You spend a lot of time on the computer. Comfortable navigating the web and utilizing different tools such as: Gsuite, Microsoft office and Zoom.
    • You are organized and detail oriented. We don’t expect perfection but need someone who is on top of their work and never misses a deadline.
    • You laugh in the face of sales objections. Upselling clients comes naturally to you.

    The focus of this role is to assist our clients throughout the onboarding process and increase client retention. Basically, we are looking for someone to walk our clients through how our service works ~ holding their hand every step of the way with a smile and joke from time to time.

    Yes, you will need to be meticulous with your work in addition to being personable and charming. During your conversations you will be updating accounts into our custom CRM, delegating tasks when appropriate and identifying opportunities to upsell... all while ensuring the client has the best experience possible.

    We can teach you the product knowledge and processes but we expect intelligence, positive energy and a “roll up your sleeves - get it done” kind of attitude. 

    Don’t miss out on what could be your dream career! Apply now!

    *Bilingual Spanish preferred

     

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