Benefits:
401(k)
Bonus based on performance
Paid time off
Wellness resources
Employee discounts
Office Manager / Clinic Operations Manager
Thrive Health Systems
Lead a Team. Drive Growth. Create Exceptional Patient Experiences.
Are you a proven leader who thrives in a fast-paced environment, loves developing people, and is motivated by driving business results? Thrive Health Systems is seeking a high-performing Office Manager / Clinic Operations Manager to oversee the daily operations, patient experience, financial performance, and team development of one of our growing clinics.
This is more than an administrative role. You will be the operational leader of the clinic, responsible for ensuring excellence from the front desk to the back office while creating a culture of accountability, service, and growth.
About the Role
As the Office Manager, you will oversee all non-clinical operations of the practice, including:
Patient experience and service excellence
Team leadership and staff development
Scheduling and operational efficiency
Revenue growth and KPI performance
Patient conversion and retention
Billing, collections, and insurance processes
Human resources and employee performance
Facility management and clinic presentation
You will serve as the operational backbone of the clinic, ensuring every patient receives an outstanding experience while helping the business achieve its growth and profitability goals.
Key Responsibilities
Leadership & Team Development
Lead, coach, train, and develop front desk, administrative, case management, and support staff
Conduct onboarding, performance reviews, corrective actions, and employee development plans
Create a culture of accountability, teamwork, professionalism, and service
Facilitate daily huddles and team meetings
Manage staffing schedules, PTO requests, and workload allocation
Patient Experience & Sales Performance
Ensure an exceptional patient experience from first contact through completion of care
Oversee patient schedule management, reports of findings, and treatment plan acceptance
Monitor patient conversion metrics and identify opportunities for improvement
Ensure all patients are properly scheduled and engaged in their care plans
Drive patient retention, referrals, and reactivation initiatives
Operations Management
Manage all day-to-day clinic operations
Maintain clinic appearance, cleanliness, safety, and organization
Oversee inventory, office supplies, equipment, and vendor relationships
Coordinate facility maintenance and operational improvements
Ensure compliance with company policies, HIPAA requirements, and operational standards
Financial & Revenue Management
Monitor clinic financial performance and key business indicators
Manage cash handling, deposits, petty cash, and end-of-day reporting
Review accounts receivable, collections, billing accuracy, and insurance aging
Identify and resolve revenue leakage opportunities
Help drive sustainable revenue growth while maintaining operational efficiency
Administrative Excellence
Ensure accurate reporting, audits, and documentation
Oversee payroll reporting and timekeeping processes
Monitor operational KPIs and prepare management reports
Maintain policies, procedures, and compliance standards
Collaborate with leadership on business initiatives and clinic growth strategies
What We're Looking For
Required Qualifications
3+ years of leadership or management experience
Proven experience leading teams and driving performance
Strong organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills
Experience with KPI management and performance accountability
Proficiency with business software and reporting systems
Preferred Qualifications
Healthcare, chiropractic, medical, physical therapy, dental, or wellness industry experience
Experience with patient scheduling, billing, insurance, or collections
Multi-department leadership experience
Background in sales, customer service, or operations management
Why Thrive Health Systems?
At Thrive Health Systems, we're passionate about helping patients live healthier lives while creating opportunities for our team members to grow professionally and personally.
We believe in:
Excellence in patient care
Leadership development
Accountability and ownership
Continuous improvement
Teamwork and collaboration
Making a meaningful impact in our communities
If you're a results-driven leader who enjoys building teams, improving systems, and helping a business grow, we'd love to hear from you.
Apply Today
Join a company where your leadership directly impacts patient lives, team success, and business growth.
Position Type: Full-Time Schedule: 40–50 hours per week Compensation: Competitive salary + performance incentives + benefits (based on experience)
Thrive Health Systems is an Equal Opportunity Employer.