Job Description

The Customer Care Coordinator will partner with production teams to process clinician bookings including creating/sending booking confirmations, assignment addendums, service agreements and privileging documents. The Customer Care Coordinator may serve as a liaison between the Company, client, and/or clinician and may also assist Customer Care Specialists with various tasks as assigned.

Processing Clinician Bookings - 100%

• Assembles a variety of documents including service agreements, provider addendums, client confirmations and privileging documents in a time sensitive manner; makes manual adjustments when needed
• Manages outstanding documents and shares status with production teams
• Provides timely follow up on documents pending approval
• Uploads clinician and client documents into Salesforce
• Implements Salesforce enhancements and best practice updates into daily routine
• Provides excellent customer service to internal and external customers including production teams, clients, and clinicians
• Assists Customer Care Specialists with travel packets and other needs as assigned
• Attends division production meetings as requested
• May work on special projects or other duties as assigned

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 1+ year of related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Ability to build relationships at all levels - internally and externally
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills

Company Description

Want to work for a leader in the healthcare industry? You can, and it doesn’t require a background in the medical field. If you don’t know us, it might be a surprise that you, your family or friends have likely seen a Healthcare provider we placed. Patients Need Doctors and our Associates find them! We are LocumTenens.com, a member of the Jackson Healthcare family of companies making up the second largest healthcare staffing firm in the U.S. (serving more than 7 million patients in over 1,400 healthcare facilities). You will find us included among Atlanta's Best Places to Work and ranked #6 on Fortune 2018 Best Companies to Work for in Health Care and Biopharma. We put Customers at the Core, which means we are committed to people. Our business places independent Healthcare providers across the country, especially to underserved markets. Working with the great people at “LT” is the top-rated reason Associates enjoy our Company. We also offer great Benefits (including paid time off, medical insurance, etc.) which begin the first day of employment. 401(k) availability and matching begin on 1st day of the month following the day of hire. Our unique and best-in-class campus offers many on-site amenities including medical services, full-service restaurant, fitness facilities, covered parking and more!