Job Description

As a FIELD SERVICE SPECIALIST with Locus Robotics, you will collaborate with a talented team to do on-site repairs and preventative maintenance of our Locus Empower robotics solutions at customer sites. This job requires a unique combination of technical and troubleshooting skills as well as effective customer facing communication skills. You will travel extensively (~75%), with all expenses paid, to locations in North America and also international locations as we grow.

• Perform on-site preventative maintenance of robots and chargers. Additional off-site technical support activities as required. 
• Manage onsite customer relationships and ensure the smooth operations of the robots on-site.
• Troubleshoot and perform on-site repairs including correct preparation to perform the repairs.
• Assist customer with handling of non-hardware on-site escalations.
• Analyze robot data and identify indicators of potentially degrading components.
• Complete service reports and close tickets in salesforce.

Qualifications

• Willingness to do whatever it takes to ensure customer success.
• 1+ year experience in a similar hands-on technical role or demonstration of technical aptitude.
• Understand basic theory of operation of mechanical and electrical systems of a robot.
• Basic electrical and electronic circuit background very helpful.
• Hands on familiarity with mechanical tools, meters and electrical test equipment.
• Self-motivated and able to solve problems independently and in customer settings.
• Strong interpersonal and communication skills to collaborate effectively with internal and external teams.
• Cursory knowledge of networking and network topologies, such as routers, WIFI, switches, and firewalls
• ~75% travel is required with this role.
• BS in an engineering discipline preferred but not required.

Additional Information

Locus Robotics is an Equal Opportunity Employer