Job Description

Locus Robotics is looking for a full-time IT Help Desk Intern to join our IT team at our Wilmington, MA Headquarters (January - April, 32-40 hours a week). This is an excellent opportunity for an inspiring IT Professional that wants to apply their customer service and/or tech support experience in the fast-growing field of robotics. You will get to work directly with a bright and fun team that wants to help you grow in your role at Locus. THIS SUMMER 2023 INTERNSHIP/CO-OP IS ONSITE AT OUR HEADQUARTERS IN WILMINGTON, MA AND CANNOT BE A REMOTE POSITION.

RESPONSIBILITIES:

• Label, prep, gather, pack network equipment for shipment for customer deployments
• Scan network equipment serial numbers into spreadsheet ensuring that records are properly maintained
• Organize workspace area for employees
• Configuring new hire equipment, accounts, etc.
• Help On-Site and Remote Users with general day to day IT tasks (phone, printer, laptop, accounts)
• Partner with Shipping department for sending out remote employees’ equipment
• Assist requests from IT team
• Provide technical assistance and support for incoming ticket queries forwarded from your IT Mentor related to computer systems, software, and hardware tech support.

Qualifications

• Currently pursuing an Associates/Bachelor’s degree in IT, Cybersecurity or related degree
•  Must be detail-oriented
• Ability to communicate technical/complex information both verbally and in writing.
• Great communications and customer-oriented mindset
• IT Internship experience is a plus, but not required. (Working as a Tech Support Specialist or in a Customer Service role is valuable related experience!)

Additional Information

Graduation Date

Graduating May ’22 - June ’25

School Years:

Sophomore, Junior, Senior, Alumni, First Year Community / Technical College, Second Year Community / Technical College

Majors:

User Experience/Social Computing, Software Design, Library Sciences, Data Mining, Cyber Security, Information Systems Management, Computer Science, Computer Systems Networking & Telecommunications, Data Science, Computer Programming

No GPA preference set

US work authorization is required