Data Scientist - Predictive Expert Assistance
Job Description
We are joining efforts with a major telecommunications company to improve their customer care environment through the power of machine learning and artificial intelligence. Using recommendation engines, we are expanding the capabilities of our virtual agent to decrease customer call times and effectively serve thousands of monthly conversions. You will have the opportunity to leverage your enthusiasm and passion for customer experience with our underlying data pipeline to create a predictive and personal expert assistance service.
As a Data Scientist on this project, you’ll transform mountains of data into powerful insights capable of driving enlightened decision making. You’ll work closely with the client to understand their business needs, then frame those needs as statistical problems and solve them with leading-edge methodologies. Along the way, you’ll collaborate daily with a diverse team of machine learning engineers, data engineers, analysts, and technical project managers, each contributing their own unique skillsets in creating world-class solutions.
ABOUT THE TEAM
The Logic20/20 Advanced Analytics team is where skilled professionals in data engineering, data science, and visual analytics join forces to build simple solutions for complex data problems. We make it look like magic, but for us, it’s all in a day’s work. As part of our team, you’ll collaborate on projects that help clients spin their data into a high-performance asset, all while enjoying the company of kindred spirits who are as committed to your success as you are. And when you’re ready to level up in your career, you’ll have access to the training, the project opportunities, and the mentorship to get you where you want to go.
“We build an environment where we really operate as one team, building up each other’s careers and capabilities.” – Adam Cornille, Director, Advanced Analytics
ABOUT YOU
Qualifications
WE’D ALSO BE SUPER-IMPRESSED IF YOU ALSO HAVE
Additional Information
All your information will be kept confidential according to EEO guidelines.
CORE VALUES
At Logic20/20, we are guided by three core values: Drive toward Excellence, Act with Integrity & Foster a Culture of We. These values were generated and agreed upon by our employees—and they help us pursue our goal of being one of the best companies to work for and to work with. Learn more at https://www.logic2020.com/company/our-values.
ABOUT LOGIC20/20
To learn more about Logic20/20, please visit: https://www.logic2020.com/careers/life-at-logic