Job Description

• Strong customer orientation and strong negotiating skills
• Background in import logistics, global import operations, and Customs Compliance
• Develops and maintains operational plans to include all business requirements of customers
• Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers
• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensuring operational SOP compliance
• Responsible for developing and enforcing standard operating procedures to comply with all local, state, and federal regulations related to shipments and transportation
• Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise
• Reviews KPIs for each business and performance regularly for customer satisfaction
• Learns and follows company work hours, policies, procedures, and rules governing professional staff behavior
• Performs ad-hoc reporting, as required
• Performs other job-related duties as required

Qualifications

• Must have a minimum of 3 years of experience in logistics operations (import/export/trucking, etc.)

• Minimum of 3 years of work experience in freight forwarding or logistics industry (Ocean/Air Carrier) for Sr. Staff level

• Warehouse (WMS) experience preferred

• Strong Excel spreadsheet and PowerPoint preparation skills

• Highly organized with the ability to manage multiple projects while paying close attention to detail

• Bilingual in English and Korean preferred

• Excellent analytical and problem-solving skills

• Great interpersonal skills, with the ability to communicate openly and effectively

• Works well under pressure and has a sense of urgency

• Strong work ethic

• Proficient in Outlook, Microsoft Office applications such as Excel, PowerPoint, and Word

• Bachelor’s Degree preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.