Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

JBF Express is a fast-growing transportation and logistics company based in Depew, NY. We operate local routes, OTR lanes, and daily cross-border freight into Canada. We are looking for a detail-oriented Logistics Assistant/Dispatcher to support our drivers, coordinate daily operations, and manage shipment information across our TMS and customs systems.

If you’re someone who thrives in a fast-paced logistics environment and enjoys making things run smoothly, this role is for you.

Key Responsibilities

Dispatch & Driver Support

Dispatch and support local drivers, OTR drivers, and daily cross-border routes into Canada.

Communicate route details, schedule changes, delays, and customer requirements.

Monitor driver progress, HOS status, and proactively resolve issues.

Planning & Run Creation

Create daily runs and load plans for local, regional, and cross-border shipments.

Enter all shipment details accurately into the Transportation Management System (TMS).

Coordinate pickup times, delivery appointments, and customer-specific requirements.

Cross-Border Documentation (Canada/U.S.)

Prepare and submit ACE/ACI eManifests and CBSA customs entries through BorderConnect.

Verify and manage PARS/PAPS, commercial invoices, bill of lading data, and seal numbers.

Communicate with customs brokers and address holds, corrections, or inspections.

Ensure all cross-border compliance standards are met before drivers approach the border.

Customer and Partner Communication

Provide shipment updates, ETAs, and issue resolution support to customers.

Work with warehouse staff, drivers, and third-party carriers to ensure smooth operations.

Maintain strong communication and professionalism with all industry partners.

Operational Accuracy & Recordkeeping

Maintain accurate, timely records for shipments, customs submissions, and dispatch activity.

Ensure all driver paperwork is completed and properly filed.

Follow all company SOPs, compliance procedures, and safety protocols.

Qualifications

Required:

Experience in dispatch, transportation, logistics, or a related field.

Strong communication skills and ability to multitask.

Comfort using TMS systems and standard office software.

High attention to detail and strong problem-solving skills.

Ability to work in a fast-paced environment.

Preferred:

Experience with BorderConnect, ACE/ACI filing, or CBSA/US Customs processes.

Knowledge of LTL, OTR, and cross-border operations.

Understanding of trucking regulations and ELD/HOS compliance.