Logistics Coordinator

Location: Charlotte, NC
Work Arrangement: On-site (not remote)

Position Summary

We are seeking a Logistics Coordinator to support domestic and international supply chain operations. This role is responsible for coordinating transportation, order fulfillment, inventory-related activities, and third-party logistics relationships while ensuring excellent customer service and operational efficiency.

The ideal candidate will have experience managing import/export operations, coordinating transportation providers, and collaborating across multiple business functions to support customer and business objectives.

Key Responsibilities

• Coordinate order management and third-party logistics (3PL) distribution activities, including order processing, scheduling, shipment tracking, returns, transportation, warehousing, and delivery.
• Manage inbound and outbound shipments across ocean, air, and ground transportation modes.
• Support the implementation and administration of customer service policies and procedures while collaborating with Sales, Finance, Planning, Operations, and Distribution teams.
• Serve as a primary point of contact for customers and internal stakeholders to resolve service-related issues.
• Act as liaison between the organization and external logistics providers to ensure service expectations and operational requirements are met.
• Maintain customer and operational data used for reporting, forecasting, and business analysis.
• Monitor and report order fulfillment performance and key logistics metrics.
• Coordinate inventory adjustments and production scheduling activities as needed.
• Assist with transportation provider negotiations, contract administration, and rate management.
• Analyze customer ordering trends and recommend process improvements to reduce costs and improve service levels.
• Partner with IT and external partners to support EDI implementations and integrations.
• Evaluate transportation options and recommend efficient shipping solutions that meet customer requirements.
• Process and manage freight and carrier claims.
• Manage global inbound logistics activities, including ocean and air imports, customs documentation, regulatory compliance, and bonded warehouse operations.
• Coordinate export operations throughout Latin America, including documentation, customs compliance, freight forwarding activities, and cross-border shipments.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred.
• 3–5 years of experience in logistics, transportation, supply chain, customer service, or a related operational role.
• Equivalent combinations of education and experience will be considered.
• Ability to interpret business documents, contracts, transportation regulations, and operational procedures.
• Strong reporting, presentation, and communication skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems such as SAP S/4HANA or similar order management platforms.
• Strong analytical, organizational, and problem-solving capabilities.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Prior experience leading projects, coordinating cross-functional teams, or supervising staff is a plus.

Work Environment

This position operates in a professional office environment with standard office equipment and technology. The work environment is climate-controlled with a typical office noise level.

Physical Requirements

• Prolonged periods of sitting and computer use.
• Frequent use of hands for keyboard and office equipment operation.
• Occasional standing and walking.
• Ability to lift and move items up to 10 pounds periodically.
• Ability to maintain close visual focus when working with computer systems and documentation.