ESSENTIAL JOB DUTIES:

Provides Customer Service

• Receive, process, and enter customer orders into internal control software (i.e. SAP/MOCA)
• Issue invoices
• Assist customers with issues, answer questions, and resolve problems in a timely manner
• Maintain business relationships with customers and suppliers/vendors
• Track shipments, perform traces as requested/needed and update relevant parties
• Monitor customer ordering patterns and follow up with Management on irregularities or missed orders
• Follow up on or assist in post-customer billing and accounting issues and/or procedures

Performs Logistics Functions

• Verify incoming and outgoing shipments
• Inspect and ensure the accuracy of all logistics-related documents
• Process relevant and necessary paperwork for import/export of countries (BL, Commercial, Inv, etc.)
• Place orders with suppliers as requested
• Arrange transportation relevant to distribution and shipping
• Obtain rates, shipping schedules, and vessel space
• Check and compare all freight charges for accuracy and competitiveness, filing claims on overcharges
• Process payments, prepare receipts, and initiate billing procedures
• File insurance claims
• Perform any other logistics functions as necessary

Provide Sales Support

• Monitor credit limits on each sale
• Liaise between sales staff and customers
• Perform any other sales support functions as necessary

Performs Inventory Control Functions

• Monitor invoices and orders
• Ensure that appropriate inventory levels are maintained by other sales support staff
• Track and expedite inventory for delivery as needed
• Organize inventory
• Report any inventory discrepancy to Management in a timely manner

MINIMUM EDUCATION REQUIREMENTS:

• Associate`s degree

MINIMUM EXPERIENCE AND CAPABILITY REQUIREMENTS:

• 3 to 5 years of related logistics/customer service/sales support experience
• Excellent written and verbal communication skills
• Highly efficient time management skills and ability to prioritize tasks
• Strong capability to multitask and finish assigned projects before deadlines are due
• Strong attention to detail and excellent follow-up skills
• Proficient in Microsoft Office, including Word, Excel, Outlook
• Self-motivated and effective in a team setting and individually
• Ability to work in a multi-cultural business environment