Job Description

Days and Shift Information
• Full-time position, typically Monday–Friday during standard business hours (8:00 a.m.–5:00 p.m.).
• Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.

Key Responsibilities

1. Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery, ensuring on-time performance and customer satisfaction.
2. Carrier Management: Book and manage carrier relationships, securing competitive rates and reliable service while maintaining compliance documentation.
3. Communication: Serve as the main point of contact between customers, carriers, and drivers to provide updates, resolve issues, and confirm delivery details.
4. Documentation & Reporting: Maintain accurate shipment records (PODs, BOLs, rate confirmations) and generate performance reports to track load status and margins.
5. Problem Resolution: Proactively identify and resolve challenges such as delays, equipment issues, and schedule changes to ensure smooth operations.

Work Environment
• Professional office environment that is well-lit and climate-controlled.
• Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.
• Collaborative team setting with regular interaction with account managers, carriers, and customers.

Qualifications

• Bachelor’s degree preferred but not required. Equivalent experience in logistics, supply chain, or customer service will be considered.

Experience
• 1–2 years of experience in logistics coordination, transportation, or customer service preferred.
• Proficiency with logistics software such as McLeod, Mercury Gate, DAT, Truckstop, and E2open.
• Strong computer skills, including Microsoft Office Suite (Excel, Teams, Outlook) and Power BI for reporting.
• Familiarity with carrier networks and freight operations a plus.

Personality Traits
• Excellent communicator with strong verbal and written skills.
• Highly organized and detail-oriented.
• Quick-thinking problem solver with a solution-focused mindset.
• Able to multitask effectively and manage time efficiently in a fast-paced environment.
• Team-oriented with a strong sense of accountability and professionalism

Additional Information

• Pay: $24-$27/hr.
• Paid Time Off: Accrue up to five (5) days PTO in your first year. Upon your first anniversary, you’ll receive two (2) weeks of vacation plus one (1) week PTO.
• Insurance: Comprehensive Medical, Dental, Vision, Life Insurance, and Disability coverage.

Additional Benefits:

• Doc-On-Demand telehealth access
• Tuition Reimbursement program
• Paid Volunteer Day
• Employee Assistance Program (EAP)

All your information will be kept confidential according to EEO guidelines.