Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

West Coast Trans Alliance, located in Elk Grove Village, IL, is in search of a detail-oriented and proactive Logistics Coordinator to join our dynamic team. In this role, you will act as an essential intermediary between account managers and customers, ensuring consistent communication and effective management throughout the entire shipment process. Responsibilities will include monitoring and tracking shipments, providing service solutions tailored to customer needs, and maintaining diligent communication with clients and transport partners.

Responsibilities:

Communicate clearly and effectively with clients and transportation partners.

Track, document and manage shipments throughout their entire life cycle.

Proactively update customers on shipment status and provide needed documentation as soon as it becomes available.

Prepare price quotes for different shipping needs as needed.

Work with sales to make sure we're meeting customer needs.

Build good working relationships with customers and internal team members.

Adhere to all needs and/or special requests and/or SOP's specific to each account.

Coordinate with carriers throughout the shipping process to ensure proper delivery and level of service.

Be prepared to take on new tasks and responsibilities as needed.

Our Ideal Candidate:

Has 1-3 years of logistics experience

1-3 years in a customer service role

Experience in drayage

A great communicator over the phone, in email, and in person.

An individual with exceptional organizational skills capable of juggling multiple tasks.

Someone who is comfortable with computers and willing to learn new systems.

A team player who is ready to jump in and help where needed.

A quick learner who can thrive and adapt in a dynamic, high-energy environment.

QUALIFICATIONS:

High School Diploma or Equivalent

Authorization to work in the US

1-3 years of Logistics experience preferred

This is an in-person role, 1 WFH day granted after training is complete

Ability to communicate thoroughly and professionally with all internal/external parties

Ability to be highly organized/detail-oriented

Ability to multitask, problem solve and function in a fast-paced environment

Proficiency in Microsoft Office and TMS system.

BENEFITS

Health, Dental, and Vision

401k Company Match

Paid Holidays

Paid Time off (PTO)