Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. 

As one of the nation’s largest independent benefits administrators, Trustmark Health Benefits helps our clients manage costs without compromising care by offering innovative solutions, flexibility and complete data transparency for our clients. Our responsive and empathetic customer service teams provide the highest level of support for employers and members.

The Outbound File Technical Analyst is the SME (subject matter expert) for hundreds of outbound files in many different file layouts and formats for our client’s vendors and works directly with programmers for new file builds and changes to existing files. This position involves analyzing a vendor file layout(s) and the needs of the particular vendor, writing business requirements, meeting with vendors and programmers to ensure understanding, creating test plans and testing scenarios, documenting testing results and collaborating with programmers to achieve the end result and finally providing user sign off for deployment of files to production.  This position requires analytical and critical thinking skills to ensure that programming is accurate based on the needs of a client’s vendor.  In addition this position works with team members and other internal customers and external customers by analyzing a question or issue to either provide an explanation or determine if programming changes are needed and work with programmers to implement a change when needed.  Problem solving and sound decision making skills are needed.

JOB RESPONSIBILITIES INCLUDE:

• Understand the overall purpose of why a vendor needs a particular file(s)
• Analyze a vendor file layout(s) field by field
• Meet with vendor and/or client to obtain additional information when needs are unclear
• Facilitate ongoing communication with vendor and/or client
• Write detailed business requirements
• Meet with programmers to ensure understanding of needs for each field on a file layout
• Create test plans for a specific file(s) based on client and vendor criteria
• Create testing scenarios in the test region
• Perform review of test files field by field and document testing results. The review and testing cycle may occur multiple times. Collaborate with programmers on solutions to achieve the end result needed.
• Track progress and ensure due dates are met
• Provide final user sign off after all requirements have been met so programming can be deployed to the production environment
• Review and audit 1st production files to ensure production turnover accuracy
• Work collaboratively with team members, other internal departments and external customers to analyze and research a question, determine a solution and provide an explanation or request programming changes when necessary.
• Other duties as needed/assigned

 JOB QUALIFICATIONS:

• Bachelor’s degree in business or equivalent experience
• Minimum of 4 years prior experience working in the insurance or TPA industry in a technical role working with EDI files and/or analyzing and testing electronic data files
• Understanding of EDI terminology and file structures
• Ability to read, understand and interpret file specifications
• Experience with SQL and compare tools like UltraEdit
• Proven problem solving, troubleshooting and analytical skills are essential
• Ability to determine solutions and resolve issues with minimal supervision
• Ability to work collaboratively with team members and other internal departments as well as external vendors 
• Excellent organizational skills and the ability to prioritize workload in a frequently interrupted environment 
• Proficient with Excel and Word
• Strong written, verbal, collaboration and interpersonal communication skills
• Sound decision making skills
• Customer service focused.

Come join Trustmark! Join a team that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives.  We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

FOR THE SECOND CONSECUTIVE YEAR WE WERE SELECTED AS A TOP WORKPLACE BY THE CHICAGO TRIBUNE. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. 

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

Required Skills Required Experience

EDUCATION/EXPERIENCE/SKILLS

• Bachelor's Degree in Food Science, or a related field, or equivalent amount of relevant experience and education. Food industry experience strongly preferred.
• 0-2 years of related experience is preferred.
• Planning, organizing, coordinating and leadership skills.
• Computer skills including proficiency with Microsoft Office Suite (Excel, Word, and PowerPoint).
• Ability to work with employees at all levels of the organization.
• Strong problem solving, and decision making skills.
• Demonstrated ability to communicate effectively both written and verbally.
• Ability to work in conditions, which include multiple, and sometimes conflicting priorities, extended work schedules, and specific time constraints.
• Additionally, candidate must interact well with other employees, work overtime as needed, be able to work in food manufacturing facility and adhere to all Good Manufacturing Practices

OSI believes all persons have the right to be treated with dignity and respect. It is the policy of OSI  to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.