Role Overview

A fast-growing consumer products company is seeking a Manager of Logistics to lead and optimize end-to-end supply chain execution across DTC, Amazon, and retail distribution channels.

This role will oversee warehousing, transportation, inventory flow, and last-mile delivery performance to ensure a scalable, cost-effective, and customer-focused logistics operation.

The position partners closely with Supply Planning, Customer Experience, Finance, Sales, and external logistics providers to support continued growth across multiple channels.

Key Responsibilities

Logistics & Fulfillment Strategy

• Own and execute logistics strategy across DTC, Amazon, and retail distribution channels
• Design scalable fulfillment networks leveraging 3PLs, Amazon FBA, and retail distribution partners
• Evaluate and implement new technologies, operational processes, and logistics partnerships to improve efficiency and scalability

3PL & Warehouse Management

• Manage relationships with third-party logistics providers, including SLA management, KPI tracking, and cost control
• Oversee inbound, outbound, and returns operations across warehouse network
• Lead RFPs, onboarding, and transitions for new fulfillment partners

Transportation & Last-Mile Delivery

• Optimize parcel, LTL, and FTL shipping strategies across carrier partners
• Negotiate carrier agreements and manage service performance, claims, and shipping costs
• Improve delivery speed and customer satisfaction while reducing transportation expense

Amazon Operations (FBA)

• Manage inventory replenishment and operational flow within the Amazon FBA network
• Partner with internal Amazon/eCommerce teams on forecasting, inventory readiness, and peak season planning

Retail & Wholesale Distribution

• Ensure compliant and on-time shipments to retail customers and distribution centers
• Manage routing guides, EDI coordination, labeling compliance, and chargeback mitigation efforts
• Coordinate launch timing and replenishment schedules with sales and demand planning teams

Inventory & Performance Management

• Monitor inventory levels across all distribution nodes to minimize stockouts and excess inventory
• Track and report KPIs including:
  • Fill rate
  • OTIF
  • Shipping cost per order
  • Delivery performance
  • Returns metrics
• Drive operational improvements through analytics and continuous improvement initiatives

Cross-Functional Leadership

• Partner with Supply Chain, Demand Planning, Finance, and Customer Experience teams
• Support forecasting and budgeting processes
• Help resolve delivery issues and improve customer satisfaction metrics
• Lead and mentor internal team members as needed

Qualifications

• Experience managing logistics and supply chain operations within an omnichannel environment
• Strong background supporting:
  • DTC/eCommerce fulfillment
  • Amazon FBA operations
  • Retail and wholesale distribution
• Experience managing 3PLs, warehouse operations, and carrier relationships
• Strong analytical and KPI-driven decision-making skills
• Familiarity with EDI, routing guides, retail compliance, and chargeback reduction
• Excellent communication and cross-functional collaboration skills

Preferred Industry Background

• Consumer packaged goods (CPG)
• Food & beverage
• Wellness / lifestyle brands
• High-growth eCommerce organizations