Requirements:

• 1+ years of experience in third-party logistics or transportation operations

• Strong understanding of freight operations and the shipment lifecycle

• Experience coordinating shipments, working with carriers, and communicating with customers

• Ability to manage multiple shipments and changing priorities in a fast-paced environment

• Strong problem-solving, negotiation, and decision-making skills

• Excellent communication, relationship-building, and follow-up skills

• Experience using transportation management systems, load boards, tracking platforms, and carrier portals

• Strong attention to detail and commitment to providing excellent customer service

Responsibilities:

• Manage shipments from initial booking through final delivery

• Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers

• Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing

• Negotiate carrier rates while supporting company margin and service expectations

• Track shipments and provide customers with timely and accurate updates

• Proactively identify potential service disruptions and take action to minimize delays

• Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions

• Verify shipment details, carrier documentation, and load information for accuracy

• Maintain complete and accurate shipment records within the transportation management system

• Build and maintain strong relationships with customers, carriers, and internal team members

• Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues

• Ensure carriers and shipments meet company vetting, safety, and compliance standards

• Support internal teams with operational needs and customized transportation solutions

Our Benefits:

• Base salary plus uncapped incentive opportunities

• Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year

• Paid holidays

• Health, dental, vision, disability, life insurance, and many more great benefits

• 401(k) with company match

• Relaxed attire

• Fun offices with an energetic culture, contests, games, and free coffee

• Cutting-edge tools and resources