Job Description

Key Responsibilities

• Customer Relationship Management - Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly.
• Load Management and Order Fulfillment - Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates.
• Quoting, Pricing, and Negotiation - Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins.
• Operational Problem Resolution - Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution.
• Performance and Revenue Management - Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency.

Work Environment

• Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail.
• Remote work setting after completion of training, requiring self-motivation and independent decision-making.
• Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms.
• Use of transportation management systems, reporting tools, and communication software throughout the workday.

Days and Shift Information

• Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM.
• Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations.
• Standard workday consists of 8 hours.

Qualifications

Education

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required.

Experience

• Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred.
• Familiarity with transportation management systems (TMS) and logistics operations required.
• Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred.
• Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI.
• Strong understanding of shipment management, pricing, customer service, and operational processes.

Personality Traits

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Highly organized with effective time management skills.
• Strong negotiation and relationship-building capabilities.
• Customer-focused with a commitment to service excellence.
• Team-oriented while maintaining the ability to work independently in a remote environment.
• Self-starter who thrives in a dynamic, fast-paced setting.
• Detail-oriented with the ability to manage multiple priorities simultaneously.

Additional Information

Pay/Benefits/Perks

• $34/hr-$37.50/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.