Job Description

Job Summary:

The Dispatcher is responsible for monitoring and coordinating service operations. The Dispatcher collaborates and communicates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process to create and schedule service orders, compile and develop route assignments, and allocate parts to orders as needed. The Dispatcher performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

Key Characteristics

• Customer focused

• Strong communication skills and cross-functional collaboration

• Strong organizational, analytical, and problem solving skills

• Strong interpersonal and leadership skills

• Clear thinker - ability to identify and prioritize action items quickly and efficiently

**Duties & Responsibilities **

• Receives and processes customer requests to initiate and schedule service.

• Compiles and develops service route assignments for service technicians.

• Confirms service orders have been completed, adjusts service orders as needed, and closes service orders.

• Collaborates, communicates, and coordinates with service technicians, service leaders, customers, account managers, and others involved in the service and fulfillment process.

• Ensures accountability, fulfillment commitment, and service excellence by maintaining consistent communication with both service technicians and customers.

• Alerts all applicable parties to developing field situations and customer related call-ins and adjusts service technician routes accordingly to address emergency orders and changes to existing service schedules.

• Maintains accurate records of customer interactions, service orders, purchase orders, and other pertinent information.

• Other duties as assigned.

Qualifications

**Knowledge, Skills & Abilities **

• Demonstrated ability to work independently and with teams

• Strong oral and written communication skills

• Ability to manage multiple high level priorities simultaneously

• Proficient in Microsoft Office (Word, Excel, and Powerpoint) and Google Suite (Docs, Sheets, and Slides)

• Proficient in SAP

Education & Experience
Required:

• HS Diploma or GED Equivalent

• 1 year of work experience in customer service

Preferred

• Associates Degree in Business or Science highly desirable

• 1 year of work experience in dispatch for an industrial service provider

• 3 years of work experience in customer service

• Working DOT knowledge

• Experience in the water treatment industry in logistics or services

Working Conditions

• Working primarily in office environment

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:
● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is
not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
experience, and market conditions, as well as internal peer equity. Depending upon all the preceding
considerations for the final selected individual candidate, the offer may be lower or higher than the
stated range: 21-26.92 usd /hr
● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.