Job Description

• Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.
• Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.
• Request, confirm, and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls professionally and promptly.
• Escalate urgent transportation or customer issues to the appropriate departments.
• Maintain daily shipment reports, appointment schedules, and tracking spreadsheets.
• Follow up with carriers to ensure appointments are met and deliveries are completed.
• Build strong relationships with key customers and transportation partners.
• Support the logistics team with daily operational tasks.

Qualifications

Skills

• Strong communication and customer service skills
• Excellent organization and time management
• Attention to detail and accuracy
• Shipment tracking and appointment scheduling
• Problem solving and issue resolution
• Strong follow up and multitasking abilities
• Proficient in Microsoft Excel, Outlook, and Word
• Ability to work in a fast paced environment

Requirements

• High school diploma or equivalent
• 3– 6 years of experience in logistics, transportation and customer services preferred
• Experience scheduling delivery appointments preferred
• Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s
• Experience working with carriers, customers, and internal teams
• Ability to manage multiple shipments and meet deadlines
• Strong written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.