LONDON SQUARE (LS) is a BPO (Business Processing Outsource) company that delivers quality-driven, innovative customer service solutions across all industry segments. The LS Support Team provides a multi-channel solutions approach for our customers via voice, email, and social media management. London Square takes pride in creating a fun, people-centric, inclusive work environment for our employees and, whenever possible, promotes from within.

General Purpose

The Processor is responsible for the timely processing of applications in compliance with Corporate and underwriting guidelines.

Shift

Rotating shifts, Monday- Friday 9 a.m.- 6 p.m. or 10 a.m. - 7 p.m. with occasional Saturdays, as business needs dictate.

Main Job Tasks and Responsibilities

Collect and review documents to satisfy applications.

Ensure completeness of documentation and that it meets department service and quality standards.

Prepare files for underwriting review.

Prepare file by reviewing application; clarifying and obtaining additional information as necessary.

Processor will ensure accurate, complete, and timely data on processing system.

Reviews exception reports to ensure all tasks are completed and application is on target to meet funding guidelines.

Proactive communication of application status to the seller and Call Center Sales Agents.

Effectively provide professional internal and external communication whether written or verbal.

Continues to stay on top of underwriting and compliance guidelines.

A team player who actively seeks training opportunities, solutions to various underwriting issues and shares best practices with all team members.

Is proactive in updating all involved after new documents are uploaded or status changes occur.

Education and Experience

Two years related experience as a processor, underwriter or equivalent

High level of proficiency with processing and underwriting systems

Commitment to excellence and high standards

Excellent written and oral communication skills

Strong organizational, problem-solving, multi-tasking and analytical skills

Ability to manage priorities and workflow

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Acute attention to detail

Excellent customer service skills

Proven ability to handle multiple applications at one time

Strong interpersonal skills

Good judgment with the ability to make timely and sound decisions

Ability to effectively communicate with people at all levels and from various backgrounds

Must be able to speak, read, write, and understand the primary language(s) used in the workplace