The Call Center Specialist primary purpose is to provide professional administrative support to a team of health care professionals. As a Call Center Specialist you will support the team through a variety of tasks ensuring contractual obligations are delivered accurately, with high quality, and in a timely manner.

• Performs initial telephone and facsimile screening
• Provides excellent communication and customer service
• Proficient in critical thinking and problem solving
• Provides appropriate non-clinical issue resolution and escalation of issues when needed
• Ability to multi-task with several initiatives while exceeding performance expectations
• Other duties as assigned

Carewise Health provides a generous benefits package including:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Paid Vacation
Paid Holidays
Paid Sick Days
Short Term Disability
Long Term Disability
401K Plan With Company Match
Tuition Reimbursement
Employee Assistance Program

All benefits are effective on the first day of employment with the exception of tuition reimbursement and STD/LTD, which is effective after 90 days of employment.

Attention Staffing Agencies: This position is not open for agency submittals. Any candidate submitted without HR approval will be considered an applicant of Carewise Health, not the agency. All Agency Candidates must first be submitted to HR.

EOE Disability/Veterans

Required Skills

Job Qualifications

• Minimum 2 years work experience
• Strong knowledge of medical coding and healthcare terminology a plus
• Typing skills and working knowledge of MS Office applications required.
• Preauthorization experience helpful
• Knowledge of claims processing, diagnosis codes and prior interaction with healthcare providers, billing
• protocols, a plus
• Medicare and Medicaid billing experience, a real plus.

Qualified Candidates must comply with the following requirements:

• No felony convictions, drug or weapons violations. No elevated misdemeanor violations or any level ofviolation involving physical violence.
• Candidates must successfully complete a 7-year pre-employment background check.
• Candidates must submit to pre-employment drug screening.
• Ability to work with minimal supervision.
• Positive personality traits, team oriented work ethic, and a great customer service attitude a plus.

Required Experience

Job Qualifications

• Minimum 2 years work experience
• Strong knowledge of medical coding and healthcare terminology a plus
• Typing skills and working knowledge of MS Office applications required.
• Preauthorization experience helpful
• Knowledge of claims processing, diagnosis codes and prior interaction with healthcare providers, billing
• protocols, a plus
• Medicare and Medicaid billing experience, a real plus.

Qualified Candidates must comply with the following requirements:

• No felony convictions, drug or weapons violations. No elevated misdemeanor violations or any level ofviolation involving physical violence.
• Candidates must successfully complete a 7-year pre-employment background check.
• Candidates must submit to pre-employment drug screening.
• Ability to work with minimal supervision.
• Positive personality traits, team oriented work ethic, and a great customer service attitude a plus.