Job Description
STATUS: Open Until Filled
POSITION TITLE: Fleet Support Representative
DEPARTMENT/LOCATION: Strategic Programs/ San Diego CA
SUPERVISOR: Program Lead
STATUS: Regular/Full-Time Non-Exempt
PRIMARY FUNCTION:
Serve as Regional Advanced Skills Management (ASM) Fleet Support Representative. This position is responsible to train site personnel, initiate, investigate, resolve, and close ASM Remedy trouble tickets. Perform IT system maintenance and daily on-site operation support on a full-time basis.
ESSENTIAL RESPONSIBILITIES:
1. Provide regional ASM support and training (small-group or one-on-one) to Fleet Users of ASM.
2. Assist in the training of new Fleet User personnel, including new personnel assigned to named billets (Unit Administrator, etc.) at all levels of ASM use.
3. Train System Administrators on system security and fleet personnel on new releases or updates.
4. Provide ASM user problem resolution.
5. Assist in the implementation of new system, patches or other on-site upgrades, as well as the stand-up of new user groups. Provide input on future updates to ASM software.
6. Work closely with units to help ensure ASM meets any unique user data requirements.
7. Prepare and accomplish data transfers to support unit deployments and return from deployment.
8. Provide expert user support to application developers on Fleet needs and assist Fleet users in articulating Fleet user needs and recommendations.
9. Participate in technical forums to provide input to AMTCS/CBTSI software development teams, software deployment teams, managers and decision-makers.
10. Assist in the evaluation of new ASM software developmental versions and software updates/fixes.
11. Provide feedback and input to the Life Cycle Support Group regarding ASM documentation.
12. Participate in site representative and Integrated Product Team (IPT) meetings, and periodic phone-cons to exchange ASM ideas, observations, and information.
13. Provide backup support to FSR Team
14. Keep Program Lead appraised of project execution issues
15. Initiate and close out Remedy Tickets
16. Provide monthly status reports ( 100% report, training event counts)
17. Perform other duties as assigned
18. Must possess an extensive background in Naval Aviation Maintenance Procedures (NAMP) and Computerized Self Evaluation Program (CSEC).
19. Provide Senior Leadership at the Marine Air Wing (ALD) with briefs on status and health of ASM within the Marine Air Wing.
20. Assist the Training Enlisted Command (TECOM) with ASM issues associated to development and Fleet ASM requirements.
WORK CONDITIONS:
Employee will be working primarily within an office environment on a military installation directly supporting numerous fleet aviation maintenance commands located throughout the installation. Employee may travel to work site locations where employee will be expected to dress in appropriate manner to deal with clients and customers.
JOB REQUIREMENTS:
Minimum Requirements:
· 10 or more years of Navy or Marine Corps aviation experience serving in a maintenance role.
· 10 or more years’ experience working with ASM & Remedy
· Ability to shift priorities and demands and timelines while still meeting all expectations and deadlines.
· Strong organization skills, good oral and written communication skills with attention to detail.
· Active DoD Secret Clearance
Preferred Requirements:
· Bachelor’s degree in computer science or similar field from an accredited university.
TO APPLY: HTTPS://WORKFORCENOW.ADP.COM/MASCSR/DEFAULT/MDF/RECRUITMENT/RECRUITMENT.HTML?CID=2DDA816C-9E51-490B-8916-3FB6EF751588&CCID=19000101_000001&JOBID=401785&SOURCE=CC2&LANG=EN_US
EOE AA M/F/VET/DISABILITY
Company Description
Established in 1995, Long Wave Inc. is a privately veteran-owned small business. We have grown into an agile company based upon experience, trust and integrity. Long Wave is the best Strategic Communications Small Business in America. As a leader in software, engineering products, services and solutions we make certain our abilities are as diverse and unique as our customers. As a government contractor, we specialize in: