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Customer Support Agent (Remote, Full/Part-time) | $16/h

Loop Support

Customer Support Agent (Remote, Full/Part-time) | $16/h

Columbus, OH +2 locations
Paid
  • Responsibilities

    Job Description

    We are a company that helps any business, big or small, provide world-class customer support to their users. Being a startup ourselves, we know that how you treat the customer can make or break any business, and we apply the same philosophy to how we treat our employees.

    We have positions available with several different clients, and are currently looking for applicants who can work at least 15-20h a week (up to full-time). We are a fully remote company - remote work is in our DNA, and not just a temporary pandemic measure. All training is paid at our regular hourly rate.

    We are called Loop Support - please feel free to look us up online! If you're smart, kind-hearted, and enjoy learning new things, we would love to work with you :)

    RESPONSIBILITIES:

    • Assist customers with product questions via email / chat
    • Troubleshoot and resolve product issues and concerns
    • (applicable to some but not all positions) Assist customers over the phone

    ​QUALIFICATIONS:

    • Positive and professional attitude
    • Distraction-free home office
    • Excellent written communication skills
    • Stable internet connection
    • A good sense of humor doesn't hurt :)

    ​PERKS:

    • Flexible hours
    • Referral bonuses
    • Career advancement opportunities

    Company Description

    We are a San Francisco company that helps startups with their customer support. You will be doing support for our clients, but you will be managed and trained by our team. We are extremely friendly and we have a very positive work environment. We do all of our training and communication over video calls and chat, since the majority of the team are remote. There will be opportunities to take on more companies or expand your hours if you do a good job in this position.

  • Locations
    Saint Louis, MO • Columbus, OH • San Antonio, TX