Job Description

We’re looking to hire a part-time (potentially full-time) remote customer support service representative who will work with one of our clients to handle their email and text based customer support. The company is a food delivery startup.

The first week or so will consist of 1-1 training with one of our customer support managers, during which we will cover the company’s workflows and protocols. We will work with you to find a convenient time to schedule the training sessions. After this, you will start working the shifts listed above. We pay $16/h for any time you spend with us, whether it be training or shift work.

We have several shifts available - we are looking for applicants who can work at least 15-20h a week. If you're interested and you're doing a good job, we can offer up to 40h a week.

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns

​QUALIFICATIONS:

• Previous experience in customer support
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

We are a San Francisco company that helps startups with their customer support. You will be doing support for our clients, but you will be managed and trained by our team. We are extremely friendly and we have a very positive work environment. We do all of our training and communication over video calls and chat, since the majority of the team are remote. There will be opportunities to take on more companies or expand your hours if you do a good job in this position.