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Customer Service Representative

Lorrie Howe Insurance Agency

Customer Service Representative

National
Full Time
Paid
  • Responsibilities

    Position Overview

    Successful Desjardins Insurance Agent located in Etobicoke is seeking an outgoing, career-oriented professional to join our team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career. As a agent team member , you will build and develop customer relationships within the community to promote our products including auto, home and life insurance.

    Main responsibilities

    Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

    Establish customer relationships and follow up with customers, as needed.

    Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.

    Work with the agent to establish and meet marketing goals.

    Use a customer-focused, needs-based review process to educate customers about insurance options.

    Maintain a strong work ethic with a total commitment to success each and every day.

    Requirements

    OTL/RIBO Licensed and/or LLQP Licensed preferred (must be able to obtain)

    Two years related work or sales experience preferred

    Successful track record of meeting sales goals/quotas preferred

    Interest in marketing products and services based on customer needs

    Must have the ability to be friendly, personable, confident and persuasive

    Excellent communication skills - written, verbal and listening

    Sales experience (outside sales or inside sales representative, retail sales associate , or telemarketing ) preferred

    People-oriented

    Organizational skills

    Self-motivated

    Detail oriented

    Proactive in problem solving

    Ability to work in a team environment

    Ability to multi-task

    Experience in marketing financial products and customer services preferred

    As an Agent Team Member, you will receive...

    Salary plus commission/bonus

    Paid time off (Vacation and personal/sick days)

    Valuable Experience

    If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.