Job Description

TITLE: Manager – Student Loan Management                                                               

DEPARTMENT: Financial Aid

REPORTS TO: Senior Director of Financial Aid                 

STATUS: Exempt                                                   

NUMBER OF EMPLOYEES SUPERVISED: 1

LOCATION: Hollywood, CA

PRIMARY AREAS OF RESPONSIBILITY:

·        Manage the Loan Management team & assist with reducing the overall cohort default rates for the school

·        Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

·        Oversees the reporting of team metrics and evaluation of both internal and external data sources to report outcomes and trends to management

·        Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

·        Employee development and training

·        Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

·        Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; initiating corrective actions.

·        Review, analyze, and report on current outcomes for the cohort default rate for the school.

·        Administration of Federal and institutional policies and procedures

·        Other tasks as required

MINIMUM REQUIRED EXPERIENCE AND QUALIFICATIONS:

·        Five years of experience working in financial aid.

·        Bachelor Degree from an accredited institution is highly recommend but not required.

·        Previous personnel management experience highly recommended.

·        Strong working knowledge of USDOE rules and regulations.

·        Experience working in CampusVue database.

·        Knowledge of Microsoft Word, Excel, and PowerPoint (or Mac equivalent).

·        A friendly, professional demeanour, verbal and written communication skills, as well as proven excellence in customer service are essential 

·        Ability to multitask and communicate effectively, using critical thinking and analysis skills

·        Ability to work independently and manage timelines in a deadline driven environment

·        Detailed oriented; accuracy of utmost importance

·        Creative problem solver who works well in a team environment

Applicant must not currently be or have been in de

Company Description

The Los Angeles Film School is a creative, media arts college, offering accredited Bachelor of Science degrees in Animation & VFX, Entertainment Business and Graphic Design, and Associate of Science degrees in Audio Production, Music Production and Film. Located in the center of Hollywood, California, the college’s campus is comprised of 4 buildings, including the historic RCA building and Ivar Theatre, and boasts industry-standard sound stages, labs, dubbing stages, studios, a green screen and theatres, including a THX®-certified, RealD 3D®, 340-seat Main Theatre. In Winter Park, Florida we are located with at the Full Sail University park. The Los Angeles Film School’s hands-on programs are taught by award-winning industry professionals using industry-standard gear. For more info on degree programs call 323-860-0789 or visit www.lafilm.edu.