Job Description

SUMMARY:

The Los Angeles Film School, a leader in entertainment arts education, is seeking candidates for the position of IT Support Specialist. The Los Angeles Film School is an accredited college that specializes in entertainment and media arts education. Our campus is located in the heart of Hollywood with over 250,000 square feet of state-of-the-art classrooms and equipment. We offer a unique and fast-paced teaching and learning environment for our faculty and students. The IT Support Specialist will report to the IT Manager and provide support for faculty, staff, and students’ workstations, printers, laptops and phones, including connectivity and troubleshooting.

RESPONSIBILITIES:

· Review tickets and troubleshoot issues, including domain account creation and password resets

· Work on projects assigned by IT Manager that will improve the school’s technology and efficiency, including testing new hardware and software

· Manage student lab workstations, including deployment of images and maintenance of packages

· Support student technology issues, including connectivity to the school’s network, account creation, and application installation

· Support staff and faculty workstations and laptops, including hardware and software deployment, phone connections, general IT troubleshooting, and network connectivity

· Support staff and students off campus, including over the phone and screen share support

· Support classroom technology, including connections to the network, audio, and video equipment.

· Report and communicate system issues with the IT Manager and possibly escalate issues to the Systems or Network Administrator

· Create and edit IMT support documentation, including Knowledge Base articles

· Stay current with technological developments related to computer hardware, software, as well as the latest trends in computer and systems management

EXPERIENCE:

· An understanding of Active Directory and User accounts

· Extensive experience with Windows 10 workstations

· Experience with Mac OS, including OSX and MacOS

· Experience with Mac and Windows in a domain environment

· Knowledge of implementing security on Windows and Mac, including access to shares and services

· Troubleshooting and diagnosis of system issues, including reviewing event logs and system logs

· Some experience with VLAN and subnets

· Knowledge of audio and video equipment and setup is a plus

· Able to communicate clearly to the customer and supervisor, including scheduling a repair or downtime

· 2+ years’ experience in computer networks and systems maintenance.

CORE COMPETENCIES:

• Highly-resourceful with strong emotional intelligence and self-motivation.
• Highly-developed communication skills (written / verbal) and interpersonal savvy.
• Results / action –oriented; project management skills.
• Unquestionable personal code of ethics, integrity, diversity, and trust.
• Ability to motivate direct reports to achieve goals.
• Excellent written and verbal communication skills.

· Good interpersonal skills.

· Attention to detail.

· Good problem-solving skills.

EDUCATIONAL REQUIREMENTS:

· Associate or Bachelor's degree in Computer Science strongly recommended

· A+, Linux+ or Cisco Certified Network Associate accreditation advantageous.

Company Description

The Los Angeles Film School is a creative, media arts college, offering accredited Bachelor of Science degrees in Animation & VFX, Entertainment Business and Graphic Design, and Associate of Science degrees in Audio Production, Music Production and Film. Located in the center of Hollywood, California, the college’s campus is comprised of 4 buildings, including the historic RCA building and Ivar Theatre, and boasts industry-standard sound stages, labs, dubbing stages, studios, a green screen and theatres, including a THX®-certified, RealD 3D®, 340-seat Main Theatre. In Winter Park, Florida we are located within the Full Sail University campus. The Los Angeles Film School’s hands-on programs are taught by award-winning industry professionals using industry-standard gear. For more info on degree programs call 323-860-0789 or visit www.lafilm.edu.