Los Feliz Small Animal Hospital is looking for a full-time Client Care Representative to join our team!

About Our Hospital: Los Feliz Small Animal Hospital is a full-service veterinary hospital in the Los Feliz neighborhood of Los Angeles, CA. We’ve been serving the pets of Los Angeles and beyond for over 90 years! We are AAHA accredited and use the organization’s guidelines for our services and procedures, including dentistry and surgery.

Our Values and Mission: At Los Feliz Small Animal Hospital, our mission is to empower and support our veterinary team to deliver unparalleled service and clinical quality in caring for pets and their families. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients. We have a very respectful team culture and pride ourselves in achieving great teamwork. We are seeking a full-time Client Care Representative who shares our energy, drive, ambition, and who will meaningfully contribute to our growth and success.

Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Los Feliz Small Animal Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service work in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in the hospital according to schedule and prepare patient files
• Record and obtain medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Use email system
• Must be able to lift and/or move up to 25 pounds

Qualifications and Skills:

• At least 1 year of customer service experience
• High School Diploma/GED required
• Excellent communication skills with the ability to empathize and connect with clients
• Strong organizational skills and attention to detail for maintaining accurate records
• Proficiency in using computer systems and software for appointment scheduling and record-keeping
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Available Schedule: Full-time position

• We are open: M-F from 7:30am-5pm
• Saturday from 8am-3pm
• Closed Sunday

Benefits We Offer:

• Competitive compensation commensurate with experience ($18.00 - $21.00 per hour)
• Health, dental, and vision insurance
• 401k + company match
• Paid time off
• Continuing education opportunities
• Professional development support
• Mental health assistance
• Employee discounts on veterinary services
• Scrub allowance
• Positive and supportive work environment!

Apply today! We look forward to hearing from you!

Los Feliz Small Animal Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Job Reference ID: CPP-0000120