Job Description

The Loss Mitigation Representative is responsible for maintaining a delinquency queue to minimize loan losses and risk to the credit union and ensure the best possible outcome for both the member and the organization.

Core Job Requirements/Outcomes

• Contact delinquent members to attempt to resolve delinquencies by adhering to guidelines to properly identify cause of default and, offer assistance options or payment arrangements while maintaining positive, professional relationships with members by discussing sensitive, personal financial circumstances in a straightforward and tactful manner.
• Maintain compliance standards by properly verifying members, following FDCPA guidelines, and keeping current on applicable training courses.
• Meet operations and availability standards by adhering to the attendance policy, departmental service standards, and department goals.

Other Essential Functions

• Process payments via internal transfer, external ACH, or debit card transactions.
• Contribute to the overall team’s success by fostering positive relationships within a cohesive environment.

Qualifications

Education: High School diploma or equivalent required.

Job Experience: Minimum of one-year financial institution experience including teller, new accounts or lending is required. Previous consumer collections experience and basic knowledge of laws pertaining to collections for FDCPA and UDAAP is preferred.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned to assist with interdepartmental related teams.

Additional Information

Please review our website for more information at stcu.org/careers.