Lotus International focuses on advertising and marketing strategies for our diverse portfolio of clients so we can ensure growth and results for them, us and our team. We strive to produce excellent results for our clients through the belief in our driven and dedicated team.  

We are hiring an Entry Level Customer Service Assistant to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Responsibilities

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Qualifications:

• High School Diploma or GED.

• Experience creating and maintaining productive client relationships is a plus.

• Able to implement solutions to general and specific customer concerns.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational skills and record-keeping skills.