Job Description

Delivers an elevated, high-touch beverage experience at a prominent casino floor lounge, through engaging guest interaction, strong floor presence, and exceptional service execution. Responsible for creating a welcoming, high-energy environment that reinforces the modernized look and feel of the property as guests enter through the main doors, while efficiently serving beverages and managing guest needs throughout the lounge.

• Emanates the utmost in Boyd Style hospitality by delivering elevated, high-touch service with strong presence, energy, and professionalism, consistent with the Center Bar’s role as the centerpiece of the casino floor and a first impression for arriving guests
• Explain and upsell our beverage options. This will require an extensive knowledge of beer, wine, cocktails, and spirits, including flavor profiles, production methods, legal designations, history, etc.
• Maintains awareness of the full lounge environment and guest arrival patterns, ensuring immediate acknowledgment and engagement of arriving guests.
• Owns the guest experience across the lounge by actively managing the floor, anticipating needs, and stepping in wherever necessary to maintain pace, energy, and service standards.
• Operates as an extension of the bar team, proactively supporting service flow by running drinks, resetting spaces, engaging waiting guests, and ensuring no breakdown in the overall guest experience.
• Place the order in the POS or relay drink orders to bartenders.
• Carry and balance trays of beverages through the bar and lounge (approximately 20 to 30 pounds). Circulate throughout assigned work station on a continuous basis, greeting guests in a friendly manner, taking beverage orders, and delivering beverages.
• Compute charges for orders and accept payment for same; maintain an accurate bank at all times.
• Maintain cleanliness of all areas of the dining room.
• Regular attendance and timeliness.
• Ability to interact and respond to diverse types of customers with friendliness, empathy, patience, and genuine care.
• Maintaining a calm and professional demeanor when dealing with frustrated/demanding customers or other tense situations.
• Ability to proactively notice and address issues early before they escalate, cause customer frustration, or negatively impact customer experience.
• Ability to stay composed and adjust quickly to changing or unexpected conditions so customers still receive excellent service.
• Performs all relative miscellaneous duties as directed by supervisor/manager, including the ability to assist in other bars, lounges, and gaming areas as needed

Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent
• Minimum of twelve (12) months experience in a high-volume front bar, service bar, and/or fine dining environment.
• Must have excellent customer service and communication skills
• Must present a polished, confident, and professional appearance and demeanor consistent with a high-visibility, guest-facing role.
• Must be able to walk for duration of shift.
• Must be able to lift and carry trays weighing approximately 40 pounds. Must be able to communicate in English.
• Utilize computer systems for placing food and beverage orders and processing payments .
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.