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Customer Service Remote Intern

LoveShackFancy

Customer Service Remote Intern

New York, NY
Paid
  • Responsibilities

    Job Description

    ABOUT LOVESHACKFANCY

    LoveShackFancy is a New York City-based lifestyle brand founded in 2013 by stylist, designer and creative director Rebecca Hessel Cohen. The brand originated from Rebecca’s desire to design the perfect bridesmaid dress for her own ethereal summer wedding at her family home in Bridgehampton, surrounded by swaying apple trees. From an initial collection of hand-dyed silk dresses, LoveShackFancy quickly gained a dedicated following for its charming pieces that whisper

    ROLE OVERVIEW

    We are looking for a hardworking and passionate Customer Service Intern to join our team this Fall.

    THIS INTERNSHIP IS AN UNPAID ROLE AND THE CANDIDATE MUST RECEIVE ACADEMIC CREDIT AS A REQUIREMENT.

    KEY RESPONSIBILITIES:

     

    • Proactively respond to customer service inquiries pertaining to web orders, store orders and product knowledge via phone or email correspondence.
    • Track customer service calls and report on learnings
    • Monitor voicemail messages and respond within set company standard
    • Have an eagerness and willingness to over exceed customer expectations when delivering information
    • Must follow thru with every request quickly and seamlessly  
    • Handle customer feedback/complaints and reporting back to management about critical or consistent feedback related to website functionality, product, or service

      This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

     

    SKILLS, QUALITIES & BEHAVIOURS

    • Meticulous, attention to detail, + ability to multitask
    • Excellent verbal and written communication skills 
    • Excellent computer skills and ability to learn new programs quickly
    • Ability to learn in a fast-paced environment, meet deadlines and adapt to changing priorities
    • Must have clear understanding of the LoveShackFancy brand and aesthetic.

     

     

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