The Human Resources Coordinator will play an integral role in supporting the overall HR function, contributing to the development and implementation of HR policies and programs. This position requires a well-rounded HR professional with a strong foundation in various HR disciplines, including onboarding/offboarding, employee relations, performance management, and HR administration.
The HR Coordinator will be responsible for:
Onboarding and Offboarding:
- ****Onboard new starters using ADP Workforce Now, enabling dynamic and flexible new hire processing of the in-store teams.
- Respond to questions and issues involved in the onboarding process to ensure a positive experience for new hires.
- Optimize the onboarding process to improve the new hire experience and reduce administrative work.
- Develop SOPS to map out the onboarding process reducing the silos centered around individuals.
- Act as point of contact for employee offboarding, assisting hiring managers with processing their employee exits.
Employee Relations:
- Guide employees and managers on HR policies, procedures, and best practices.
- Assist with employee relations investigations, collecting information, and making unbiased decisions with both the organization and the employee in-mind.
- Work proactively to maintain a positive and inclusive workplace culture.
Customer Service
- Demonstrates understanding of customer experience and ability to build productive relationships with both internal and external customers.
- Work as liaison between the support center and the field team as it pertains to communicating and executing HR initiatives.
Performance Management:
- Support the performance management process by providing guidance to managers and employees on goal setting, feedback, and development plans.
- Assist in conducting performance reviews and implementing improvement plans as needed.
HR Administration:
- Maintain accurate and up-to-date employee records, ensuring compliance with relevant laws and regulations.
- Maintain admin filing system - contract and position descriptions to personnel files.
- Act as administrator for HR systems, including Breezy applicant tracking system and ADP onboarding platform.
- Process HR-related paperwork, such as employment contracts, changes in employment status, and benefits administration.
- Assist in the development and maintenance of HR policies and procedures.
- Benefits Administration:
- Administer employee benefits programs, including health insurance, retirement plans, and other fringe benefits.
- Serve as a liaison between employees and benefit providers, addressing inquiries and resolving issues.
**Skills & Attributes: **
- Bachelor's degree in Human Resources, Business Administration, or a related field (not required, but recommended).
- Proven experience as an HR coordinator or similar role.
- Strong knowledge of HR laws, regulations, and best practices.
- Excellent interpersonal and communication skills.
- Flexibility, able to adjust to changes and address problems effectively.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Detail-oriented, organized, and able to manage multiple priorities.
- Proficient in HRIS (ADP) and Microsoft Office Suite.
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Key Performance Indicator
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Benchmark
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- Onboarding
- Having average time to onboard employees <2 days.
- Maximum of 24 hours turnaround for phone/email/LOLA enquiries
- 24-hour turnaround for LOLA changes, exits
emails and LOLA
LOLA changes
Exits
Ensure contract register is maintained
| <2 days. average time to onboard
- Administration Housekeeping – ensure all soft and hard copy filing is neat, always organised and up to date Reporting – prepare and deliver accurate reports as requested by business.
- 24–48-hour response to all requests Ensure the HR inbox is empty at end of each day.
| 24-48 hours to resolve admin requests.
Other duties and special projects within skill and competency level as required.
Core Lovisa Competencies:
- Organizational understanding
- Flexibility
- Teamwork
- Customer service
- Negotiation
- Initiative
- Attention to detail
- Problem solving ability
- Open and honest communication
- Professional smart casual; business appropriate. Always dress up, do not dress down
- Please refer to Style Guide
Dress Code:
In presenting an image that reflects our brands professionalism, the Support Team will present as follows: