Job Description

SUMMARY STATEMENT:

The Customer Service Representative I performs a variety of clerical and customer support tasks, accounting functions and administrative work over the phone and in person, providing customer assistance, cashiering and payment processing, computer data processing, deposits, mail estoppels and errands.

KEY RESPONSIBILITIES:

• Performs duties as assigned but not limited to:
• Performs Customer Service functions: answering phone calls; assisting customer at the front desk; providing assistance and information related to billing to customers, responds to routine questions, complaints and routing calls to correct location.
• Receives and processes payments for utility bills/ fee by electronic data file, phone, mail, drop box and in person by cash, check, credit/debit card. Verifies customer information on accounts.
• Process estoppel’s/ account status reports to title companies or closing agents.
• Receives, opens, processes and /or distributes incoming mail and prepares outgoing mail.
• Operates motor vehicle to pick up mail from post office, make bank deposits, or other errands as needed.
• Customer database research and reconcile to other agency data systems
• Performs clerical tasks including answering telephone, typing documents, making copies, sending/ receiving faxes, filing documentation, or processing incoming/ outgoing mail.
• Provides assistance to other employee or departments as needed.
• Files and manages digital files and documents.
• New customer account set up

EDUCATION AND EXPERIENCE:

• Graduation from high school or GED equivalent and
• Minimum one (1) year experience in the performance of basic clerical and accounting duties, cash handling, and customer service experience.
• Any equivalent combination of education and experience

KEY COMPETENCIES:

• Ability to be highly organized, detailed oriented and methodical with daily work.
• Ability to accurately calculate and / or tabulate data.
• Ability to accurately add, substract, multiply and divide.
• Ability to correctly count monies and provide correct change.
• Ability to carry out verbal, written, or diagrammatic instructions. Involves semi-routine standardized work with some independent judgement.
• Types 40 words per minute
• Working knowledge of Microsoft Office Products, Excel, Word, Outlook
• Ability to communicate with customers/ staff through email; telephone and in person communication
• Basic oral and written communication skills
• Ability to multitask and prioritize effectively
• Working knowledge and ability to use office equipment, computers, software, fax, copiers, telephone and calculator
• Pass a pre-employment physical along with a drug-test.

Company Description

The Loxahatchee River District, an independent special district of the State of Florida, is dedicated to the protection, preservation and restoration of the Loxahatchee River, one of two federal Wild & Scenic Rivers in Florida. We are a drug-free workplace. Veterans/ Disability