Summary: Merchandise Sales Associate is responsible for the overall revenue generation and guest satisfaction within the Merchandise shop. Exhibits a high level of product and company knowledge and provides exceptional service during each guest interaction.

Essential Duties & Responsibilities:

Provides friendly, courteous service to guests, management & co-workers

Maintains high knowledge regarding company’s products, availability, specials, services offered, current & upcoming events, etc; effectively communicates such to guests

Greets & acknowledge guests as they enter the shop. Builds rapport by conversing with guests as they are shopping. Provides assistance as deemed necessary and offers each exiting guest an appropriate farewell such as “Thank you” and “Have a nice evening”

Enhances guest experience through positive interaction

Provide guest with product information and suggests additional and/or complementary products

Processes merchandise sales and returns through use of point-of-sale (POS) system or cash register. Accurately processes payments in accordance to procedures for handling cash, electronic funds (credit card), discounts and traveler’s checks

Maintains the appearance of the sales floor and surrounding areas by regularly cleaning surfaces, floors, doors, display areas, counters and equipment in accordance with department standards

Folds, wraps and arranges merchandise. Securely bag guest purchases

Makes recommendations to management regarding opportunities. Assist management in guest conflict resolution

Routinely stocks, replenishes and retrieves merchandise & supplies. Notifies supervisor and/or management of low inventory

Completes all opening and closing duties as assigned

Assists in loss prevention by demonstrating proper security safe guards

Assists in training new employees within the department in accordance with company standards

Other duties in connection with organizational effectiveness as assigned by above supervisory staff

Increasing store sales (upselling) and cross selling to increase sales