Job Description

MISSION: Helping People Hear Better!

LOCATION: 5 minutes from the DFW Airport

HOURS OF OPERATIONS: Tuesday thru Friday 8:30AM - 7PM, Monday and Saturday 8:30AM to 5PM (40-hour work week)

WHAT YOU WILL BE DOING:

• Provide help desk support and resolve problems to the end user’s satisfaction

• Monitor and respond quickly and effectively to requests received through the IT help desk

• Communicate with email, phone and chat support to internal customers

• Manage PC setup and deployment for new employees using standard hardware, images and software

• Wii-fi Support

QUALIFICATIONS:

• GED or High School diploma

• 2 or more years of relevant technical experience, preferably in a call center environment

• Friendly, outgoing personality with the ability to work well with people

• Experience working with PC hardware and software including general computer and Internet knowledge

• Experience with troubleshooting PC's

• Experience with Windows 7 or 10

• Intermediate knowledge of Microsoft Products

• A + preferred but not required

• Zendesk preferred but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.