Job Description

Lulu Junior Customer Experience Associate

We’re looking for a Customer Experience Associate for our growing Lulu Junior team. 

Who We Are

Everyone has a story to tell. As the pioneer in independent publishing, Lulu empowers everyone to share their stories and ideas with the world. As a member of the Lulu Press family, Lulu Junior is committed to inspiring creativity, advancing literacy skills, and building self-esteem in kids. Our culture is innovating quickly and it’s due to the creativity of our employees. We believe in them, we trust them, we listen to them and we rely on them. So, take off that corporate jumpsuit, be proud of those tattoos or wild hair colors, and show us the REAL you!

We sell book-making kits that include everything kids need to create and publish a book or comic book. Once kids finish their creation, the kits include a prepaid envelope to send back their pages so we can scan and print them. Kids then receive their very own professionally printed book!

What You’ll Do

You will be an integral part of the execution of Lulu Junior's book production from processing kit orders to scanning in completed pages. You’ll also assist customers and participate in marketing projects with the Lulu Junior team.

You must have a desire to help others, creatively solve problems, and work collaboratively with a fast-paced team of professionals. This is a full-time, salaried position that requires working from our RTP office. 

Job Responsibilities:

1. Manage all customer inquiries via phone, email, and social media 
2. Process online kit orders
3. Retrieve mailed-in kits daily from nearby PO Box
4. Process and scan mailed-in kit pages daily
5. Research trends, partnerships, and events
6. Collaborate with the Lulu Junior team to create content to support families & educators

Overview & Interests:

1. Desire to grow within a marketing environment
2. Interest in education
3. Excellent communication skills, both written and verbal
4. Be a self-starter, a positive and creative thinker
5. Love to solve problems with new ideas and innovative solutions
6. Be a hard worker with a curious disposition and a love of learning
7. Make sure things get done—you love to check things off the list
8. Desire to travel to industry events
9. Customer support experience is a bonus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.