Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Lumber/Hardware Sales Consultant (Inside/Outside Sales)

Location: Big Rapids Lumber & Hardware

Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building products. We provide our customers with the best customer service in the industry. This is a sales positions and it will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits. You will participate and contribute to company goals and our strategic plan.

Core Duties and Responsibilities:

Greeting customers as they enter our office/showroom

Writing up walk-in and phone-in customers’ orders

Answering phone calls and emails

Assisting customers with pricing, product and delivery status information

Engaging in customers’ projects

Asking questions to qualify customer needs

Returning project quotes in a timely manner (based on customer need)

Following up on possible orders

Continual responsibility of being a cooperative resource to customers and fellow employees

Pricing responsibility on special order product along with gross margin accountability

Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor and various vendor programs.

Showroom procedures

Sales and inventory responsibilities

General knowledge on all of BRL&H products and services

Assist with any other needed items or task to ensure corporate success

Qualifications / Requirements

Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.

Leadership and organizational abilities.

Outstanding interpersonal and communication skills.

Strong analytical and cognitive skills.

Commitment to company values.

Ability to solve problems

A passion for customer service

Detail oriented

Ability to work a flexible schedule (Possibility of 1-2 Saturdays 8:00-2:00 a month)

Success Factors Personal characteristics/behavior that contribute to the ability to do your job well:

Respect for employees, customers, vendors and management.

Respect for the Organization and its information

Willingness to serve the customer

Teamwork mentality

Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.

Education / Training / Experience

High School degree a minimum (college degree preferred)

Experience in the Building Industry (a strong plus)

Retail and/or sales experience

Working knowledge on deliveries and wood-shop operations

Benefits (Full Time Employees) We offer a competitive benefits package offering the following:

Medical and Dental coverage options

Company Bonus Plan

401k with company match

PTO and paid holidays

Position Opportunity: Status: Full and part-time positions available Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00 Compensation: $13-$20 an hour |