Job Description

As a telephoneinterviewer, you will call businesses and consumers to conduct market research surveys over the telephone. Surveys consist of various pre written questions in an effort to obtain opinions from consumers and professionals on a wide variety of topics, product information and services.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES (What is done and why in order of importance)

1. Polite, professional, friendly and patient personality to handle telephone interviewing. Excellent reading and verbal communication skills, with the ability to speak clearly and professionally over the telephone.
2. Collect all research in an accurate and efficient manner. All questions must be read and recorded verbatim; no abbreviating, no skipping questions and no assuming answers.
3. Consistently achieve rate and contact when dialing on the project in order to move numbers and have high rate of production.
4. Dialing at all times when not conducting an interview.
5. Set personal goals and provide feedback to Personnel and /or Dept. Manager in order to achieve your career objectives within the company.
6. Any special projects as requested by Supervisor.

OTHER JOB FUNCTIONS AND RESPONSIBILITIES

COMMITMENT: Knowledgeable about market research, dedicated to the goals of the company while promoting a positive culture to ensure good relationships, overall satisfaction and profitability.

ACCESSIBILITY: Must be able to access and function within areas key to productivity. Adequate manual dexterity to operate assigned and shared office equipment. Ability to travel on periodic overnight and extended stays, and work extended hours when necessary.

COMMUNICATIONS: Must speak clearly and fluently to communicate on a wide range of topics. Above average reading comprehension, and grammatically correct written communication skills. Must have the ability to understand and respond intelligently to business correspondence. Interpersonal skills as needed to persuade, manage conflict, debate and negotiate. Response to pressure should be calm and reasonable.

JUDGMENT: Comprehension of job requirements and procedures. Can initiate and perform work assignments under minimal supervision that may be broad, varied, and complex in nature. Employee must have the ability to use educated and intuitive judgment to make decisions.

FLEXIBILITY: Must be able to work in a shifting environment with ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

ANALYSIS: Mathematical aptitude; use of numeric calculations for accuracy of reports and tasks. 

ORGANIZATION: Organizational and time management skills sufficient to plan and accomplish assigned goals.

LOGIC: Deductive reasoning ability to enable the appropriate application of general concepts to specific situations.  Able to translate theory into business practices. Employee must apply experience, skills and information to identify problems and plan strategic resolutions.

Qualifications

EDUCATION, EXPERIENCE & SKILLS

1. High School Diploma/ GED Equivalent

2. College preferred

3. Excellent verbal phone skill

4. Typing 20+ words per minute

5. Bilingual a plus

6. Flexible Availability

Additional Information

All your information will be kept confidential according to EEO guidelines.