Job Description

• Lead, train, and supervise staff according to Forbes 5-star standards, ensuring quality guest experiences, smooth operations, and compliance with safety standards and company policies
• Ensure a warm and welcoming guest arrival process, including preparing welcome folders, sending out confirmation materials, and handling check-outs
• Ensure rooms are clean, prepared, and equipped with welcome amenities before guest arrival
• Ensure the Housekeeping team maintains standards and fulfills special requests and are working safely and complying with all company policies/mandated laws
• Direct the scheduling of Host and Concierge teams to ensure coverage for breakfast, lunch, and Inn services
• Manage VIP and tour itineraries, ensuring staff are informed of key visitors and private tours
• Organize hospitality team meetings with department heads of the restaurant, housekeeping staff, maintenance, and tasting room
• Coordinate with restaurant and tasting room leadership regarding concierge and housekeeping needs
• Assist the Restaurant/Banquet Manager with event planning and execution, particularly weddings
• Manages and trains for tours, guest experiences, and breakfast service
• Complete annual employee performance reviews for direct reports
• Manage the emergency after-hours phone line to promptly address any urgent guest issues
• Report on occupancy levels as requested by management

Qualifications

• Minimum two (2) years of experience in a team lead role within the hospitality or consumer-facing industry; luxury hotel or restaurant management experience is highly preferred
• Experience in the wine industry is a plus
• English & Spanish fluency are required to enhance communication with staff and provide personalized service to guests
• Effective communication skills, both verbal and written (English & Spanish), for providing clear direction and delegation to staff
• Proven ability to work well under pressure while balancing multiple priorities
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully and collaboratively
• Proven ability to establish direction, obtain commitment, and execute appropriate logistical processes

Base salary: $75,000 - $80,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery, Lewis Cellars , and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences.

From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir — our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #3 Company That Cares — we’re committed to making a difference for our people, our planet, and our customers.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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