Job Description

Luxury Mortgage Corp (“LMC”) is a mortgage banker licensed in 34 states with offices in NY, NJ, CA, MA ,MI, and FL. Founded in 1996, the company is headquartered in Stamford, CT. We are an innovative, growing and diverse company looking for dedicated professionals to join our team. If you feel the position below is right for you, please

JOB SUMMARY

The Sales Support Specialist’s primary responsibility is to oversee and maintain communication with the client and increase customer satisfaction. They work in coordination with assigned AEs and the Luxury Operations Team to elevate Luxury Mortgage as the lender of choice for Non QM and related mortgage products. The position is managed by Regional TPO Sales Manager.

GENERAL RESPONSIBILITIES

• Communicate with brokers and collect all relevant information for new broker approvals.

• Communicate with brokers and collect all relevant information for annual broker re-certifications.

• Update company approval and re-certification forms/letters as needed.

• Manage and update the broker approval process

• Maintain company databases (BDM, TPO Portal) by completing bi-weekly scrubs

• Communicate lender statuses to Account Executives to ensure open flow of communication in connection with applications.

• Manage and update all broker information in company’s broker database to ensure accuracy and compliance

  • Manage account price tiers and comp plans quarterly
  • Bi-weekly scrub of all approved and holding statuses to reflect current Comergence status. Notify all parties involved.

• Manage and update all broker information in EllieMae TPO Portal to ensure accuracy and compliance

  • Update main office, branch office and contact statuses daily to reflect Comergence status. Notify all parties involved.
  • Bi-weekly scrub of all approved statuses to reflect current company broker database status. Notify all parties involved.
  • Manage contacts to access company TPO portal and website.

• Manage Bronto and process for rate sheet and marketing distribution

  • Create and manage segments and lists for targeted distribution
  • Monitor the data feed and integrity of the distributions
  • Create and update html templates for distribution

• Manage Wholesale tradeshows

  • Oversee all tradeshow shipping materials including booth, graphics, displays, and literature
  • Coordinate all hospitality events lunches, dinners and meeting space
  • Coordinate travel for company employees attending show

• Continuous TPO Account Executive training regarding all systems

• Continuous notifications/updates to TPO Account Executives regarding their accounts

• Manage all forms and documents on Wholesale website

• Manage and update guidelines on Wholesale website.

• Duties as set forth in the company’s policies and procedures.

• Risk management accountability

AT LMC WE BELIEVE OUR EMPLOYEES ARE OUR GREATEST ASSET AND ALONG WITH OUR COMPETITIVE MARKET- BASED COMPENSATION PLANS, WE ALSO OFFER:

• 401(k) plans with company match
• Dental Insurance
• Vision Insurance
• Anniversary bonuses
• Rewards and recognition for top sales and operational staff
• Flexible Spending Plan Accounts
• Employee Assistance Plan
• Access to educational tools and certificate programs
• Onboarding, training, and integration support
• 360 Development and Performance Reviews

Diversity and Inclusion are not just words at LMC, they are principles guiding how we build our teams, cultivate leaders and create a company where all employees have a voice. LMC encourages and appreciates people’s differences, ideas and points of view. We are cultivating a diverse and inclusive work force where we provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state or local law. All new employees are required to comply with the return-to-work plan outlined in LMC's Covid-19 policy as a condition of employment. Potential candidates for employment will be notified of the requirements of LMC's policy prior to the start of employment.

Company Description

Luxury Mortgage Corp (“LMC”) is a mortgage banker licensed in 34 states with offices in NY, NJ, CA, MA ,MI, and FL. Founded in 1996, the company is headquartered in Stamford, CT. We are an innovative, growing and diverse company looking for dedicated professionals to join our team.