Benefits:
401(k)
Bonus based on performance
Competitive salary
Training & development
Location: Miami, Florida Pay: $16.00–$18.00 per hour Schedule: Varies based on property and operational needs
Position Overview
Emprime Solutions is seeking polished, dependable, and service-oriented concierge professionals to support luxury multifamily residential communities throughout the Miami area.
The ideal candidate will provide exceptional customer service while maintaining a professional, welcoming, and organized front desk environment. This position requires strong communication skills, sound judgment, attention to detail, and a commitment to creating a positive resident experience.
Responsibilities
Professionally greet residents, guests, vendors, and prospective residents
Provide front desk assistance and resident support
Answer and direct phone calls, emails, and resident inquiries
Register visitors and assist with guest access
Receive, log, organize, and distribute packages
Monitor the lobby, security cameras, and access-control systems
Maintain accurate incident reports, shift notes, and daily activity logs
Conduct property and amenity-area walks as required
Communicate important information during shift changes
Assist residents with amenity reservations and general requests
Respond professionally to resident concerns and escalate issues when appropriate
Follow property policies, emergency procedures, and confidentiality standards
Maintain a clean, organized, and professional front desk environment
Qualifications
Previous concierge, hospitality, front desk, customer service, or luxury residential experience preferred
Strong verbal and written communication skills
Professional appearance and customer-service etiquette
Dependable, punctual, and able to work independently
Ability to remain calm and professional in challenging situations
Comfortable using computers, email, package-management systems, and access-control software
Experience with BuildingLink or similar property technology is a plus
Reliable transportation
Availability to work assigned weekdays, evenings, weekends, and holidays based on property needs
Bilingual English and Spanish preferred but not required
What We Offer
Competitive pay of $16.00–$18.00 per hour
Potential to earn a $500 quarterly bonus based on strong performance, reliability, and consistent attendance
401(k) available to eligible employees
Flexible overtime opportunities based on business and property needs
Initial training and ongoing supervisory support
Experience working within premier multifamily residential communities
Emprime Solutions is an equal opportunity employer committed to professionalism, service excellence, and delivering an elevated resident experience.