Job Description

Join our dynamic team, where your enthusiasm for travel and exceptional organizational skills will drive seamless travel experiences for our clients. In this energetic role, you'll be the key to crafting personalized travel plans, managing bookings, and ensuring every detail aligns perfectly with client expectations. Your proactive approach and passion for hospitality will help create memorable journeys that inspire confidence and excitement. This paid position offers an engaging environment where your customer service expertise and love for travel can truly shine.

Working in the reservations department, you’ll be at the heart of our daily operations—connecting with clients and coordinating transportation for a wide variety of needs. You will help clients plan everything from airport transfers to large-scale events, ensuring each booking is handled with professionalism, precision, and care.

After completing training, you will be required to work the following schedule: Thursday-Monday 11:30 a.m. to 8:00 p.m.

Key Responsibilities:

• Manage incoming and outgoing calls and emails to book and confirm transportation services
• Assist clients in booking a variety of services, including: Airport transfers, Corporate transportation, Wedding and special events, Proms and formal occasions, Group shuttles and concerts, Hourly charters and point-to-point rides.
• Provide clients with tailored vehicle recommendations based on party size, occasion, and preferences
• Offer real-time quotes and check availability using internal systems and scheduling software
• Prepare detailed trip itineraries and confirmations for clients and internal teams
• Process payments, issue invoices, and confirm billing accuracy
• Communicate clearly and efficiently with chauffeurs, dispatchers, and the scheduling team to ensure seamless execution
• Cross train on basic dispatch procedures, including but not limited to, monitoring driver check-ins, assigning short notice bookings, and communicating reservation changes to drivers.
• Handle last-minute changes or issues with a calm, solutions-focused attitude
• Follow up with clients and leads to encourage repeat business and referrals
• Maintain detailed records of interactions and reservations in our CRM system

Qualifications

• Strong sales skills with the ability to upsell transportation options that meet client needs while maximizing satisfaction.
• Excellent customer service skills to build trust and deliver personalized support throughout the planning process.
• Hotel experience or background in hospitality to understand service quality and client expectations.
• Effective communication skills for liaising with clients, vendors, and team members clearly and professionally.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Passion for travel combined with a proactive attitude that drives innovative solutions for clients’ journeys.

Additional Information

What We Offer

• Paid time off
• Matching 401(k)
• Benefits - Medical and dental
• Parental Leave

Work Environment & Physical Requirements

• Office-based position with standard business hours
• Use of computers, phones, and office equipment required
• Occasional lifting or movement of materials up to 25 lbs.

Equal Opportunity Employer

Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Turn your passion for travel into a rewarding career in luxury transportation.
Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.