Job brief
We are a small dynamic appraisal management company searching for a customer service position. This is a key position as we are positioned as a customer service oriented company and that is our differentiation in the market place.
As a customer service representative, you act as a point of contact for our clients. The key to success is building long-lasting, mutually beneficial relationships. To succeed in this position, you should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with Lenders (our clients). At the same time, you need to develop expertise in compliance and regulations to assure service levels meet industry standards. Emotional intelligence is a must.
Our company is small and nimble and growing rapidly. We are California-based but quickly adding states across the nation. We have successfully scaled our operation and dramatically developed new accounts, our bottleneck is service and this is where you come in. We built our business on customer service, and whoever is in this position must embody the firm’s exceptional client service culture.
This is a rare opportunity to enter an already growing company with the apparatus already in place for explosive growth with a position close to the senior management of the company and critical to revenue generation.
Responsibilities
Communicating with Lenders (our clients) to understand their needs and fulfilling orders including back-office personnel, loan officers, and executives
Work with appraisers and develop relationships with appraisers as well
Building relationships with clients based on trust and respect
Collaborating with internal departments to facilitate fulfillment
Maintaining updated knowledge of compliance, company procedures, and the appraisal business
Resolving complaints and preventing additional issues by improving processes, while maintaining compliance with state and federal law
Requirements
Customer service experience preferred, not necessarily in real estate.
Initiative
Exceptional verbal and written communication skills
Ability to collect, track, and analyze large amounts of data
Excellent active listening skills
Ability to build rapport and collaborate with others within the company and externally
Attention to detail for the identification of errors and omissions
Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
Passion for real estate desired and experience is desired, but not required
Computer proficient
Dedication, willingness to go the extra mile