Job brief

We are a small dynamic insurance agency searching for a customer service position. This is a key position as we are positioned as a customer service oriented company and that is our differentiation in the market place.Do you like talking to people?Do you like helping people?Do you like meeting new people?Do you like having unlimited earning potential?Do you like problem solving?Keep reading!

As a customer service representative, you act as a point of contact for our clients. Key to success is building long-lasting, mutually beneficial relationships. To succeed in this position, you should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with our clients and referral partners. At the same time, you need to develop expertise in compliance and regulations to assure service levels meet industry standards. Emotional intelligence is a must.

This is a rare opportunity to enter an already growing company with the apparatus already in place for explosive growth with a position close to the senior management of the company and critical to revenue generation.

Responsibilities

Communicating with our clients to understand their needs and fulfilling service requests and processing new quotes

Work and develop relationships with real estate professionals and other synergistic partners

Building relationships with clients based on trust and respect

Collaborating with internal departments to facilitate fulfillment

Maintaining updated knowledge of compliance, company procedures and the insurance markets/competition

Resolving complaints and preventing additional issues by improving processes, while maintaining a compliance with state and federal law

Requirements

Customer service experience preferred, not necessarily in real estate.

Initiative

Exceptional verbal and written communication skills

Ability to collect, track, and analyze large amounts of data

Excellent active listening skills

Ability to build rapport and collaborate with others within the company and externally

Attention to detail for the identification of errors and omissions

Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations

Passion for real estate desired and experience is desired, but not required

Computer proficient

Dedication, willingness to go the extra mile