Job Description

Our client is looking for a Call Center Representative that will be the liaison between their company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

RESPONSIBILITIES

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

REQUIREMENTS

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

SHIFT 

• Multiple
• $16.00/hour

Company Description

We are a company built on the belief that success can be measured by the strength of the relationships we cultivate. Our consistent record of delivering positive results stems directly from our devotion to sustained, mutually-beneficial, long-term relationships with our clients, within our industry and in the marketplace. Our Core Values Operate with the utmost integrity to ensure that all relationships are built on trust Communicate in a straightforward and transparent manner Build a reputation that will serve as a positive reflection on our clients and candidates Honest: We respect the people that we work with. We rely on trust and integrity to build, maintain, and create strong relationships within the marketplace. We have found that a sincere approach generates positive results, which is why we have integrated it into the foundation of our practice.