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Customer Service Representative

Lyneer Staffing Solutions

Customer Service Representative

Shippensburg, PA
Full Time
Paid
  • Responsibilities

    Job Description

    Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

    KEY ACCOUNTABILITIES:

    • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
    • Maintain customer records and update account information.
    • Maintain financial accounts by processing customer adjustments.
    • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

    REQUIRED EDUCATION AND EXPERIENCE:

    • High School Diploma or Equivalent
    • 0-12 months of system, data entry or reporting experience
    • 0-12 months of warehouse experience, preferred

    HOURS AND COMPENSATION:

    • Sunday-Thursday 8am to 4pm
    • Monday - Friday 8am to 4pm
    • Monday - Friday 9am to 5pm
    • $15.00 per hour

    Company Description

    We are a company built on the belief that success can be measured by the strength of the relationships we cultivate. Our consistent record of delivering positive results stems directly from our devotion to sustained, mutually-beneficial, long-term relationships with our clients, within our industry and in the marketplace. Our Core Values Operate with the utmost integrity to ensure that all relationships are built on trust Communicate in a straightforward and transparent manner Build a reputation that will serve as a positive reflection on our clients and candidates Honest: We respect the people that we work with. We rely on trust and integrity to build, maintain, and create strong relationships within the marketplace. We have found that a sincere approach generates positive results, which is why we have integrated it into the foundation of our practice.