Systems Engineer, Network Doctor

Network Doctor is looking for a remarkable technician to step into a Systems Engineer role in the Palm Springs CA area.

A bit about Network Doctor…

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.

About the role…

The service desk is the core of our business. Ensuring our clients receive excellent support is a primary focus for our team. We are seeking a motivated individual eager to work in a stimulating, fast-paced and fun atmosphere. The Systems Engineer will head up onsite technical support for a hospitality and resort client based in Palm Springs, CA. Responsibilities will include:

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.

• Proficient at designing, building, migrating and maintaining:

1. Business networks and systems, including hardware
2. Window Servers and Active Directory, DNS
3. Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions
4. Microsoft Exchange and email security/filtering solutions
5. Office 365 Admin (Outlook/Teams/OneDrive
6. MS Azure
7. TCP/IP and Wi-Fi Networking
8. Spam Management
9. Point-of-Sale Systems
10. Apple Device Management
11. Physical Access Control Systems
12. Security camera systems

• Manage and execute projects to meet deadlines and client expectations.

• Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.

• Administer, configure, maintain, and upgrade various the following:

1. VMware technologies
2. Citrix XenApp & XenDesktop environments
3. NAS and SAN technologies
4. Firewall and NAT, Oracle OPERA Cloud PMS, JAMF Pro MDM; Mimecast Administration; Dormakaba/SAFLOK; Hikvision NVRs
5. Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki SD-WAN, Netgear, SonicWALL, UniFi.
6. Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

• Manage inventory including software, licenses, and product delivery

• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

We are targeting candidates with the following credentials:

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills, including skill at speaking to staff at all levels of Management
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team

This job requires a valid driver's license, use of a vehicle to travel to client locations and the ability to move heavy equipment such as servers and computers.